Went looking for this one, but I wanted to post it...a guy tried to call AOL to cancel his account and recorded the conversation. I've been in this guy's shoes one too many times, not with AOL, but with other dial up service providers. My favorite was with CompuServe a long time ago. The guy tried to get me to keep the account for email, I told him I didn't use CompuServe email ever...it was the total truth, I didn't, he absolutely didn't believe me!
I do think stuff like this needs to be put out there though; AOL, CompuServe, etc., you really need to work on your customer service skills. Are you so desperate to keep customers that you are willing to bully them about cancelling the service? Also, how can any person work at these call centers and do this all day? I would have to take a millions showers when I got home from work to stop feeling dirty from my job if I had to do this all day...it's sad.
