I just got done reading this post from librarian.net about Library Audiobooks. Initial impression, (1) I sympathize and (2) I just got done with my research paper on DRM so I feel like a pseudo-expert (although I hate claiming to be an expert on anything).
I know I've discussed these things on my blog before, my own experiences with Overdrive at AADL have not been positive, but because they were my own experiences and I cut my losses early. If I were working with a patron, like Jessamyn, I would have tried every possible thing to get that service working for them...apparently not every librarian approaches this issue the same...according to Jessamyn blog:
The book was from Overdrive. Our library isn't a subscriber but this patron had another library card at a place that has Overdrive. I was told when I got in that a patron with an iPod needed help getting an audiobook from this library. I said yeah he should be having some trouble, Overdrive doesn't support Macs/iPods, or they don't suppoer it. I launched into an explanation of DRM until I got the impression it wasn't helping and sat and waited for the kid to show up. Turns out he didn't have an iPod (as I suspected) and turns out he had checked out an MP3 player from the library that has the Overdrive subscription. They had offered to put the book on the MP3 player for him, but they also told him they didn't know how to do it and suggested, according to him, that he should do it himself. So he came to the library that I work at. They told him to come back when I was working because no one there knew how to do it either.
Yea to Jessamyn, she went above and beyond for this patron, but it's sad that this patron was told that "I'm sorry we can't help you," by several others before she even talked to him, even by the patron's "home library" which is supposed to support this service wasn't much help. It is their player and their service and nobody there seems to know how it works.
At my library we use NetLibrary's service, it's somewhat similar only it does not require additional software to be installed on computers (which I would prefer). I also forget to try it out with my new MP3 player though (now that I'm thinking about it I'll try it at work today). Lately I've been obtaining the CD version of the audiobook and putting those on my MP3 player, there appears to be no DRM or compatibility issues with this method and my sanity is preserved.
As for my adventures in DRM this semester, I can honestly say that I've learned a lot...
and none of it good for libraries. The DMCA is a horrible mess and content providers don't seem to care that they inconveniencing consumers and locking citizens out of content despite rights granted under fair use and even blocking public domain works. The sad thing is that most of these content providers don't even own the copyrights themselves, but since they're controlling the technology they're also controlling the content. There's a lot of good literature on DRM in libraries though, once I settle down from the end of the semester I will probably put up my bibliography on the topic. I believe that this is an important issue for librarians, they need to understand how DRM works and why it's working, the future of information access for their patrons is at stake...no joke.
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